ABOUT US
5 reasons to choose Travel Insurance Office Inc.:
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30+ years of experience - since 1991
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One of Canada’s largest travel insurance brokers
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We insure tens of thousands of travellers every year
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Choice of products to meet your needs
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The first travel insurance broker in Canada to:
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Guarantee same-day service
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Eliminate all administration fees and service charges
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Provide a “No questions asked” refund policy
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Introduce a travel insurance newsletter
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Introduce paperless on-line purchasing on a consumer-friendly, safe and secure website.
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Bonus fact
Our phones are answered the old-fashioned way - by a live agent!
There are no phone buttons to push and no phone menus because we dislike them as much as you do!
Our history
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We began serving travelling Canadians in 1991, when each of the Provincial and Territorial governments announced that their Government Health Insurance Plans (GHIP) would no longer cover 100% ofout-of-country emergency medical costs. We were one of the first companies to offer medical insurance to Canadians who wish to travel with sufficient coverage for an unexpected medical emergency.
In the early 1990’s there was little understanding of travel medical insurance and our company was the first to inform the public by introducing the “Canada-USA Medical Insurance Newsletter” in 1992.
Our President was a founding member of the Travel Health Insurance Association of Canada (THIA) in 1998.
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Our promise to you
We will always strive to meet your needs and earn your respect. We developed a consumer-friendly website and an easy-to-use online application. We created easy-to-read insurance brochures, applications and policies. We recognized the need for superior customer service and achieved this goal early in the 1990’s. We have maintained a standard of excellence for 30+ years, that we have been told by our clients, is unmatched in the industry. Each year, thousands of clients renew their coverage with us and many of them refer their family and friends.
If you call us, you will not hear a menu and have to press a series of buttons to talk to an agent. We do not like phone menus so why should we ask you to suffer through one? When you call during business hours your call will be answered by an agent. If all of the agents are taking other calls, we will give you the option of waiting for the next available agent or leaving a message that will be returned promptly.
Our company has been serving travelling Canadians since 1991. Our employees are extremely dedicated to the company, and on average, have worked for the company for 10+ years. They are well-trained and have direct contact with the underwriters. They are the "front line" in listening to consumers, obtaining feedback, and have consequently made many excellent suggestions to improve both our products and quality of service.
We thank you for the opportunity to serve you, and wish you good health and safe travels.